Valley Regional Transit is committed to serving the needs of individuals with disabilities in accordance with the American with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. VRT Reasonable Modification processes are designed to guide VRT staff and contract operators to make reasonable modifications/accommodations to policies, practices, and procedures pertaining to fixed-route, demand response, and paratransit services necessary to avoid discrimination. The authority will grant reasonable accommodations requests except where making accommodations would:
- Fundamentally alter the nature of the service, program, or activity;
- Create a direct threat to the health and safety of others as defined in CFR 37.3; or
- Where the individual with a disability is able to fully use the services, programs, or activities for their intended purpose without the modification.
ADA-accessible formats are available upon request.
How to request a reasonable modification
The Operations Director is the designated Reasonable Modification Coordinator. The coordinator is responsible for the administration of the reasonable modifications processes and maintaining documentation of requests and disposition of requests for modifications. Requests can be sent via:
Mail
Valley Regional Transit
ATTN: Jeannette Ezell, Reasonable Modification Coordinator
700 NE 2nd St., Suite 100
Meridian, ID 83642
Email
jezell@ridevrt.org
Phone
(208)258-2711
Reasonable Modification Request Form (fillable online)
Reasonable Modification Request Form (downloadable PDF)
How to FILE A COMPLAINT
Any person wanting to file a complaint or appeal a denial of a request for modification of policies and practices has ten (10) days from receiving the decision to do so. Complaints or appeals may be filed via:
Mail
Valley Regional Transit
ATTN: Jason Rose, Public Information Officer
700 NE 2nd St., Suite 100
Meridian, ID 83642
Email
jrose@ridevrt.org
Phone
(208)803-5183
How to REQUEST ADA-ACCESSIBLE FORMATS
ADA-accessible formats are available by request and can be sent via:
Mail
Valley Regional Transit
ATTN: Jason Rose, Public Information Officer
700 NE 2nd St., Suite 100
Meridian, ID 83642
Email
jrose@ridevrt.org
Phone
(208)803-5183